Tag Archives: retail economy

DDI Video Report on JCPenney Manhattan

Display & Design Ideas magazine visited JCPenney’s new Manhattan mall store in Times Square.  We’ve covered the store here before which drew quite a bit of attention for invading Macy’s territory. It’s opening in this particular location was perceived as a sign of the times and consumer desire for value.
Store manager Joe Cardamone is interviewed in DDI’s piece [...]

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Teen Retailers ‘Target the Mother’

The Wall Street Journal reported this week that many teen stores are making changes to their store environments to appeal to Moms.  
Over the last few years, everyday fashion reached what used to be luxury prices.  For example, simple “hoodies” (in my day this was a sweatshirt) with the most popular brand name stitched on the [...]

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The Return of Full Service

Some still remember when full service was status quo. Customers were important and helping them was not only expected, it was just good business. It seems those days may be making a comeback.
Retail Customer Experience reported on two interesting examples of the return of full customer service. First Sears, who has been struggling in recent [...]

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JC Penny Opening 17 Stores; First Stop, Manhattan

Dow Jones reports that JC Penny is planning to open 17 stores this year with the first launching in New York’s Manhattan Mall.  New York’s retail sector has felt the severe crunch of the recession with landmark retailers closing up shop and foreign retailers moving in on low rents. Now, JC Penny has seized an [...]

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Forbes Echos Miller Zell’s Thoughts on the Future of Retail

Over and over in this blog we have warned that retailers must focus on enhancing the in-store customer experience or risk closing their doors.  Wednesday, Forbes ran an article echoing that very argument. John Karonis and Madison Riley even went so far as to suggest that this trend started well before the recession and has only [...]

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