Tag Archives: beauty retail

Estee Lauder CEO Boosts Sales by Letting the Shopper Take the Lead

Researching your consumer and understanding their needs is vital to staying relevant in an uncertain market.  This isn’t news, but it’s advice that often goes unheeded if it means changing things that are perceived to define the brand.  
Emily Byron interviewed Fabrizio Fredo, CEO of Estee Lauder for The Wall Street Journal.  Fredo explained his effort to remake the iconic Estee [...]

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The Return of Full Service

Some still remember when full service was status quo. Customers were important and helping them was not only expected, it was just good business. It seems those days may be making a comeback.
Retail Customer Experience reported on two interesting examples of the return of full customer service. First Sears, who has been struggling in recent [...]

Posted in Activation at Retail, Drug Stores, Grocery, Retail/Market Trends, Specialty Retail | Also tagged , , , , , , , , , | 6 Comments
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