Category Archives: Service Retail

Shoppers prefer the STORE

By Alex Delotch Davis | April 27, 2011

Walmart is testing a grocery delivery service.  Shoppers can purchase a limited assortment of grocery products online and have them delivered to their door for a small fee.  Walmart is not the first player in the grocery delivery business but they definitely plan to follow their formula and become the biggest.
According to The New York [...]

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What’s in It for Me? – Improving Customer Experience

By Alex Delotch Davis | February 23, 2011

Sydney Barrows claims that there are 5 elements to creating a noteworthy customer experience.
Whats in It for Me? – Improving Customer Experience – Entrepreneur.com.
Her 5 elements include:

what customers see,
what they hear,
what they smell,
what they touch,
how they are physically affected (e.g. temperature)

According to Barrows, “The feeling this combination of elements gives customers at the moment, or leaves [...]

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People Hate Buying Cell Phones

By Alex Delotch Davis | April 19, 2010

Brian Dunn, cheif executive at Best Buy, admits that their cell phone department is, “not the top-performing area in our stores for customer experience.”  So what are they going to do? Open up to 1,000 stores dedicated to that category.
The plan is to make a move on the mobile phone market in contest with Walmart and [...]

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It’s the Little Things that Make the Store

By Alex Delotch Davis | November 16, 2009

Several months ago, Angie Coleman, our resident C-store expert, published an article on CSNews.com entitled, “Top 10 Common Sense Tips for C-store Owners.” In that article, Coleman encouraged C-store owners to pay attention to the details, particularly bathrooms and cleanliness.  Now, I don’t know if the owners of Buc-ee’s stores in Texas happened across our little [...]

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Temperature Rising on Retail Healthcare

By Nick Johnson | September 29, 2009

At the Global Marketing Development Center (GMDC) Health, Beauty and Wellness conference, The Hartman Group and GMDC presented findings from their recent joint research entitled “Consumer Shopping Habits for Wellness and Environmentally Conscious Lifestyles Study”. The analysis brings to light a very important trend for retailers – the health and wellness industry is on the [...]

Also posted in Activation at Retail, Drug Stores, Retail Design, Retail Research, Retail/Market Trends | Tagged , , , , | Leave a comment
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