Category Archives: Retail/Market Trends

Where do these oranges come from?

By Alex Delotch Davis | March 25, 2011

Tesco surveyed customers to determine their highest priorities in the grocery store.  Of course they found that consumers are more savvy than ever before.  That’s standard fare considering the incessant amount of information available to consumers.  Advances in connectivity with mobile devices not only means more information is available but it’s also at their fingertips [...]

Also posted in Grocery, Technology | Tagged , , , , , | Leave a comment

Airports: The New Retail Frontier

By Alex Delotch Davis | March 16, 2011

Just a couple of weeks ago, I relayed my surprise at discovering a comfortable contemporary airport terminal at JFK that was more of a hang out than a wait station.  Turns out, that’s all the rage.
Just like everyone else, airports are being squeezed in this economy, and to make up for shrinking airline rent and [...]

Also posted in Retail Design, Specialty Retail | Tagged , , , | Leave a comment

iRetail?

By Alex Delotch Davis | March 2, 2011

“This is not going to be a novelty. It’s going to be a sea change in how retailers transact and interact with customers.”
That’s a pretty big prediction from Ken Nisch of JGA speaking on the impact of the iPad in the retail environment.  We’ve long been talking about how to integrate digital into the shopping [...]

Also posted in Activation at Retail, Prototype Testing, Retail Design, Technology | Tagged , , , , | 1 Comment

What’s in It for Me? – Improving Customer Experience

By Alex Delotch Davis | February 23, 2011

Sydney Barrows claims that there are 5 elements to creating a noteworthy customer experience.
Whats in It for Me? – Improving Customer Experience – Entrepreneur.com.
Her 5 elements include:

what customers see,
what they hear,
what they smell,
what they touch,
how they are physically affected (e.g. temperature)

According to Barrows, “The feeling this combination of elements gives customers at the moment, or leaves [...]

Also posted in Activation at Retail, Service Retail | Tagged , | 1 Comment

Men Don’t Shop. Period.

By Alex Delotch Davis | December 14, 2010

We all have actual experiences that help us buy into this stereotype about men.  Most women have been to the store with a man — spouse, parent, brother or friend — who was annoyed at the idea of walking aimlessly around a mall or Walmart.  As a man, you may even feel a twinge of [...]

Also posted in Activation at Retail, Grocery, Mass Merchandiser, Retail Research | Tagged , , , | Leave a comment
MillerZell