Category Archives: Retail Execution

How Well Do You Know Your Shopper?

Poor customer experience is the leading driver of customer turnover.  So how well does your store meet the needs of your shopper? Do you know what those needs are? Beyond having a good merchandise mix, shoppers need compelling reasons to choose you over the hundreds of other channels to find what they need including just staying at home [...]

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Implementation is Neither Here nor There

Implementation and installation are inherently ignored as a vital part of the process when marketers are developing in-store communications programs.  Communicating the retail message well is the crux of the mission but it’s like the old tree in the forest adage — if no one sees it, will they buy.  It’s assumed that if they [...]

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What Most Influences Your Shoppers to Make a Purchase?

What in-store elements most influence a shopper to choose one brand or product over another?  What is the best means of introducing a new product and motivating a shopper to add it to their basket?  Our informal reader poll highlighted just a few instore marketing tools. Instore experience and signage came out the clear winners.  [...]

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Let’s Talk Turkey

When clients approach Miller Zell for advice on shopper marketing or in-store campaigns, they want to know four things:

Who are you?
What is your point of view?
Why are you different?
How can you enhance my business?

We know that today, the battleground for customer loyalty and brand recognition is in the store. This is where significant increases in [...]

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Managers Still Looking for their Cheese

Who Moved My Cheese, the business book of 1999 that was intended to inspire managers and decision makers to embrace change had it’s 15 minutes of fame and then it was back to business as usual. Now, everyone that has a copy in their office bookshelf should dust it off and mentally prepare for the [...]

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