Category Archives: Retail Banking

When 31 Flavors is Just Too Much

Baskin Robbins offers 31 flavors.  Heinz had 57 varieties.  Starbucks has 87,000 drink combinations.  Walmart averages 100,000 products.  Cold Stone Creamery boasts 11.5 million “ways to customize your ice cream treat.”
Most retailers believe that more is better because customers want choice.  However the work of researchers Sheena Iyengar and Kanika Agrawal suggest the exact opposite.  [...]

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SunTrust’s New Ad Campaign Profiles New Shopper

SunTrust’s new ad campaign entitled, “The Joneses” suggests that consumers are moving away from “big and flashy” consumption to products that are more practical and meaningful.
What does this mean for how marketers will communicate with shoppers going forward? How will this play out in the retail environment? 
See the commercial below.

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Will Banking Be Televised

With all the fear looming globally around banking, industry leaders are trying to find ways to stay connected to the customer.  ICICI Bank, India’s largest private sector bank, partnered with Dishtv to launch televised banking. Interactive Banking Service, or ICICIACTIVE, will enable Dishtv customers to access information on ICICI Bank products and services through their [...]

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Banks Can Use Multimedia to Meet the Customer

Communicating with customers is going to be a fundamental part of the rebound strategy for the troubled banking industry. A few weeks ago, bank customers who were unsure and confused about the state of the union rushed to pull money out of banks which accelerated the demise of Washington Mutual. Pundits are disquieting and consumers [...]

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