Category Archives: Drug Stores

Temperature Rising on Retail Healthcare

At the Global Marketing Development Center (GMDC) Health, Beauty and Wellness conference, The Hartman Group and GMDC presented findings from their recent joint research entitled “Consumer Shopping Habits for Wellness and Environmentally Conscious Lifestyles Study”. The analysis brings to light a very important trend for retailers – the health and wellness industry is on the [...]

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The Return of Full Service

Some still remember when full service was status quo. Customers were important and helping them was not only expected, it was just good business. It seems those days may be making a comeback.
Retail Customer Experience reported on two interesting examples of the return of full customer service. First Sears, who has been struggling in recent [...]

Also posted in Activation at Retail, Grocery, Retail/Market Trends, Specialty Retail | Tagged , , , , , , , , , , | 6 Comments

Healthcare Reform: Threat and Opportunity for Retail

No matter where you stand on health-care reform, everyone agrees this examination of the system and some version of reform is necessary.  For retailers, health-care, how to provide it and manage costs, has long been an important consideration. Shandra Martinez wrote a significant piece for The Grand Rapids Press, detailing the health-care conundrum for retail [...]

Also posted in Grocery, Mass Merchandiser, Retail/Market Trends | Tagged , , , , , , , | 1 Comment

Walgreens: Earnings Loss Despite Record Sales

Walgreens recently released their Q3 earnings report and, according to Retailer Daily, the drug store chain posted record sales of $16.2 billion in the quarter.  However, they still experienced a 9% decline in sales.
Walgreens, like most strategic-minded retailers, spent the beginning of this year making customer-centric adjustments to account for the change in shopping behaviors [...]

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