Several months ago, Angie Coleman, our resident C-store expert, published an article on CSNews.com entitled, “Top 10 Common Sense Tips for C-store Owners.” In that article, Coleman encouraged C-store owners to pay attention to the details, particularly bathrooms and cleanliness. Now, I don’t know if the owners of Buc-ee’s stores in Texas happened across our little article but they sure get the message.
So much so that ABC Nightly News deemed their chain worthy of a full feature segment on how cleanliness and meticulous attention to their store environment has made the gas station convenience store a destination for loyal customers. The success they’ve had in the Texas market has been tremendous. It’s a shining example of the power of the retail environment — literally.
